At Full Circle Industries Pty Ltd we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines how we collect, use and safeguard your personal data when you interact with our services. By using our installation services, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We may collect the following types of information when you use our services:
- Personal Identification Information: This includes your name, address, phone number, email address, and other contact information you provide to us.
- Payment Information: Details related to your payment method (such as credit card or bank account information) to process payments for services.
- Service-related Information: Information related to the installation services you request, including specific installation details, preferences, and communications with our customer service.
2. How We Use Your Information
We use your personal data for the following purposes:
- To Provide and Improve Our Services: To complete the installation services you request and improve our offerings based on your feedback.
- Customer Support: To respond to your inquiries, resolve issues and provide after-service support.
- Payment Processing: To process payments for services provided.
- Marketing and Communication: To send promotional offers, service updates, and newsletters, provided you have opted-in to receive such communications. You can unsubscribe at any time.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, and industry standards, as well as protect our legal rights.
3. Sharing Your Information
We respect your privacy and will not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with trusted service providers who help us with installation services, payment processing and customer support. These service providers are obligated to maintain the confidentiality of your information.
- Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights and interests.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorised access, alteration or destruction. However, no method of electronic storage or transmission over the Internet is 100% secure and we cannot guarantee absolute security.
5. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
6. Your Rights and Choices
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information we have on file.
- Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., if the data is necessary for legal or contractual reasons).
- Opt-out: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time using the link in our emails or by contacting us directly.
7. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices, legal obligations or service offerings. When we make changes, we will update the “Effective Date” at the top of this document. We encourage you to review this Privacy Statement periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions or concerns about this Privacy Statement or the way we handle your personal information, please contact us.
Full Circle Industries Pty Ltd
+61 413 397 889
info@fullcircleindustries.com.au